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Registration, Invitation, and Password Reset

Use the secure account link in your notification to create the account VMS prepared for you, accept an invitation, or set a new password. The fields on each page come from the request or invitation, so they may differ by account type.

Before you start​

  • Use the complete link from the notification intended for you. Do not forward it because it can contain verification information.
  • Confirm the displayed company, account, and email before creating a password.
  • If the link is expired, already used, or cannot find its record, request a new link from the sender or administrator.

Create an administrator account​

When registering a new organization, VMS shows the company or organization name, administrator account, and email prepared for the registration.

  1. Confirm those details.
  2. Enter the display name, password, and password confirmation.
  3. Follow the password strength and format rules shown on the page.
  4. Select Create.

VMS redirects you to the relevant portal after the account is created.

Accept a user invitation​

An invitation can show or prefill the user name, display name, and email. Some fields are read-only for SSO users.

  1. Check the prefilled details and complete the editable fields.
  2. Set and confirm the password when the page asks for one.
  3. Select Create.

If the user name already exists, choose another permitted user name or ask the administrator whether an account already exists.

Reset a password​

  1. Open the link in the password-reset notification.
  2. Enter and confirm the new password.
  3. Check that the password meets the rules shown on the page.
  4. Select Apply.

After a successful reset, VMS redirects you to the BM or Tenant portal.