https://vms.ces.myfiinet.com/vms/my-visitors

Purpose

The My Visitors page is where tenants keep reusable visitor profiles. You can create, edit, delete, search, and share visitors with colleagues in the same company. If you manage many visitors, use Companies, Tags, and Categories to keep the list easier to find and reuse.

Visitor-type application forms require an existing visitor profile. If you cannot find the visitor while filling out an application form, create the visitor here first.

Before you start

• You are signed in to the tenant portal.
• If the visitor needs to receive a pass QR code, confirm that the visitor email is correct.
• If the profile should be shared with colleagues in the same company, confirm the sharing setting when creating or editing the visitor.

Steps

Create a visitor

1. Go to My Visitors.
2. Click the + button in the lower-right corner.
3. Select the visitor type.
4. Enter the visitor name and email.
5. Fill in phone, company, job title, and tags if needed.
6. Save the profile and confirm that the visitor appears in the list.

Common visitor types include:

• Business
• Government
• Interview
• Delivery
• Other

https://vms.ces.myfiinet.com/vms/my-visitors

Edit a visitor

In the visitor row, click More > Edit to update the visitor profile. Future application forms will use the latest saved information.

https://vms.ces.myfiinet.com/vms/my-visitors

Resend a pass

In the visitor row, click More > Resend Pass. The system will show related booking records. You can copy the pass information or resend it by email.

https://vms.ces.myfiinet.com/vms/my-visitors

https://vms.ces.myfiinet.com/vms/my-visitors

Delete a visitor

In the visitor row, click More > Delete. The system will ask for confirmation. Deleted visitor profiles cannot be restored, so confirm that the profile is no longer needed before deleting it.

https://vms.ces.myfiinet.com/vms/my-visitors

Organize visitor profiles

Companies

Use Companies to manage visitor company records. You can create, edit, or delete companies. When company information changes, related visitor profiles are updated as well.

https://vms.ces.myfiinet.com/vms/my-visitors

Create a company

Required fields:

• Type
• Name

Optional fields:

• Address
• Website
• Note

Edit

In the company row, click More > Edit to update the company record.

Delete

In the company row, click More > Delete. The system will ask for confirmation. Deleted company records cannot be restored.

Tags

Use Tags to label visitors. Tags are helpful for identifying regular visitors, interviews, vendors, or internal groupings. When tags change, related visitor profiles are updated as well.

https://vms.ces.myfiinet.com/vms/my-visitors

Create a tag

Required fields:

• Type
• Name

Optional fields:

• Description

Edit

In the tag row, click More > Edit to update the tag.

Delete

In the tag row, click More > Delete. The system will ask for confirmation. Deleted tags cannot be restored.

Categories

Use Categories in visitor application forms. Create, edit, or delete categories so applicants can select the right visitor category more easily.

https://vms.ces.myfiinet.com/vms/my-visitors

Create a category

Required field:

• Name

Edit

In the category row, click More > Edit to update the category name.

Delete

In the category row, click More > Delete. The system will ask for confirmation. Deleted categories cannot be restored.

FAQ

• Cannot find a visitor in an application form: create the visitor in My Visitors, then return to the application form and select the visitor again.
• The visitor did not receive the pass: confirm that the visitor email is correct, then use Resend Pass.
• Too many visitors are hard to search: create companies, tags, or categories first, then apply them to visitor profiles.