Look up a past ticket without changing its workflow

Use Application Record to find tickets created for this building. It is the historical record view; use Inbox when the ticket needs your approval.

1. Open Application Record and search by ticket ID or apply filters. The list shows matching building tickets.
2. Choose Customize columns when you need task, applicant, or other context. This changes only displayed columns.
3. Open the ticket to review its form and approval record. Continue to Inbox only if it is waiting for your action.

If search has no result, verify the current building and ticket ID, then widen filters.